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Complaints Policy

Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints
procedure below and we will respond promptly to ensure complete satisfaction.

We always recommend that during your installation you have a look at the work we undertaking for you. If you have an issue please raise it with the installer. It is likely to be easier to rectify any issues during installation than it is afterwards. In the unlikely event there is anything you are not completely satisfied with that you see after the installation is complete please contact us as soon as possible so we can rectify any issues for you. Either call us on 02476 691469 or email us on [email protected], or pop in to the showroom. Alternatively you can write to us at Alan Heath & Sons, Opposite Fletchworth Gate, Burnsall Road, Canley, Coventry, CV5 6BU.

Our aim will be to give you an answer straight away as to how we will resolve your issue and give you a date when it can be completed for you.

Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.